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In 1989 John Neely purchased Preventive Fleet Maintenance, a small shop operating in downtown Indianapolis since 1972 with 2 employees and modest revenues. Soon after, the name was changed to PFM Truck Care Center to help clarify that PFM was about more than just Preventive Maintenance as the original name suggested. In 1997, due to tremendous growth, PFM Truck Care Center moved from its original 10 bay 3700 sq. ft. facility to a new 19 bay 24,000 sq. ft. facility on Indy’s Southside.
Our focus has been to be a “one stop” shop that would take the fleet management and maintenance concerns off of our customers. This would allow us to do what we did best in scheduling repairs, maintenance and the transportation of the vehicles to and from the shop. By doing this, it allows our customers to concentrate their energy in running their business. This has made for a great success for both PFM and our customers.
As PFM continued to grow and evolve, so did our Market Philosophy. As we looked to continue to grow and serve the market we decided to use our skills at delivering top quality maintenance and repairs, outstanding customer service and very competitive fleet pricing to the retail customer. What a great success this was. PFM Car & Truck Care Centers were born and were embraced by both fleet and retail customers.
PFM Car & Truck Care Center opened the first store in Zionsville, Indiana in 2002. This is a 14 bay state of the art facility. In 2006 the Castleton-Fishers store opened with another 14 bay state of the art facility. In 2011 our Carmel repair shop opened. Not only does it have 14 service bays but it also offers 2 drive-through bays to drop-off and pick-up your vehicle.
While our business was founded and continues to provide fleet maintenance, we have expanded focus to individuals as well. At any of our 4 locations we are proud to provide quality auto repairs and routine maintenance services within Indianapolis and the surrounding communities. With drive-in service bays, clean comfortable waiting areas with coffee, TV and Wi-Fi, PFM Car & Truck Care Centers aim to be a convenient stop for an oil change, new tires, a preventive maintenance service, or major repair.
We would like to thank God and all of the people that have made PFM the success it has been and will continue to be over the years. We could not be where we are as a company without all of the skilled and dedicated employees past and present, our many great customers, our suppliers and vendors, and the many mentors that have given guidance and support over the years. A very heartfelt thanks to all of you!